Frequently Asked Questions

Yes, we offer full branding services including: • Logo laser engraving on products • Silk-screen printing for logos and graphics • Custom sticker/label application • Customized packaging design Minimum order quantities apply for custom orders. Contact us to discuss your specific requirements.

We support comprehensive customization: Optical Customization: • Custom reticle designs • Specific magnification ranges • Specialized lens coatings Mechanical Customization: • Custom turret designs and adjustments • Body colors and finishes • Custom mounting options Packaging Customization: • Custom boxes and manuals • Branded accessories • Private label manufacturing

MOQ varies by customization type: • Logo branding: 50 units • Custom packaging: 100 units • Full OEM design: 200 units • Custom reticles: 100 units We're flexible and happy to discuss your specific needs. Contact our sales team for detailed quotations.

We offer multiple shipping methods to meet your needs: Express Shipping (7-15 business days): • DHL • UPS • FedEx Freight Options: • Air freight - Faster for larger orders • Sea freight - Economical for bulk orders • Rail freight - Available for certain routes Shipping costs are calculated based on weight, volume, and destination. Small orders typically ship via express with costs included in the order.

We support various international trade terms: • EXW (Ex Works) - You arrange all shipping from our facility • FOB (Free On Board) - We handle export, you handle import • DDU (Delivered Duty Unpaid) - Delivered to your location, you pay duties • DDP (Delivered Duty Paid) - Full door-to-door service Most customers choose FOB or DDP. We're open to discussing other terms based on your needs.

We accept multiple payment methods: • T/T (Telegraphic Transfer/Bank Transfer) • PayPal (for orders under $5,000) • Wire Transfer • Western Union For new customers, we typically require 30% deposit with balance due before shipment. Established customers may qualify for different terms.

Once your order ships, you'll receive: • Tracking number via email • Real-time tracking updates • Estimated delivery date For bulk orders, we provide photos and videos before shipment for your approval. Registered users can also track orders in their account purchase history.

Order modifications depend on production status: Before production: Full modification is possible During production: Limited changes may be possible After production: No changes can be made Contact us immediately if you need to modify or cancel your order. The sooner you reach out, the more options we have to accommodate your request.

We offer two distinct product lines: Airsoft Line - Designed for airsoft enthusiasts, featuring quality construction suitable for recreational use. Most of these products are also used on firearms by our airsoft player clients. Firearms Line - Professional-grade optics built to withstand real firearm recoil, with 100% waterproof, shockproof, and fog proof construction. Every finished product undergoes rigorous testing to meet these quality requirements.

Our quality control system includes: • All production processes are under strict management system control • Experienced QC staff control half-finished parts and finished product inspections • Every part has a unique number for tracking during every step • Dust-free and constant temperature assembling workshop ensures stable and clean assembly environment • 100% off-line inspection before packaging • Protective packaging for safe shipping

We use premium materials including: • Aircraft-grade aluminum alloy for body construction • Multi-coated optical glass for clarity and light transmission • Anodized finishes for durability and corrosion resistance • Weather-resistant seals and O-rings for waterproof performance All materials meet international standards for optical equipment.

Yes! We offer sample orders so you can evaluate our product quality before committing to larger purchases. Sample costs and shipping costs are covered by customers. Contact our sales team to request samples. Sample costs can often be credited toward your first bulk order.

We offer a comprehensive return policy: • 30-day return window for defective items • Full refund or replacement available • Free return shipping for quality issues Items must be returned in original condition with all accessories and packaging. Contact our support team to initiate a return.

Yes, all our products include warranty coverage: Standard Warranty: 1-2 years depending on product type Extended Warranty: Available for purchase Coverage includes: • Manufacturing defects • Functionality issues • Workmanship problems Warranty does not cover damage from misuse, accidents, unauthorized modifications, or normal wear and tear.

Contact our support team with the following information: • Your order number • Clear photos or videos showing the issue • Detailed description of the problem We'll assess your case and provide: • Repair instructions (if applicable) • Replacement authorization • Return shipping label (for covered issues) Our company takes responsibility to repair, return, or refund goods that have approved quality problems due to parts, assembly, or production processes.

MOA (Minute of Angle): • 1 MOA ≈ 1 inch at 100 yards • Popular in the US market • Easier for users familiar with imperial measurements MRAD (Milliradian): • 1 MRAD ≈ 10 cm at 100 meters • Standard for military and NATO forces • Easier calculations in metric system • Adjustments typically in 0.1 MRAD increments Both are equally accurate - choose based on your preference and local standards.

FFP (First Focal Plane): • Reticle size changes with magnification • Subtensions remain accurate at ANY magnification • Ideal for long-range shooting and holdovers • Preferred by tactical and competition shooters SFP (Second Focal Plane): • Reticle size stays constant regardless of magnification • Subtensions accurate at one magnification (usually maximum) • Generally more affordable • Good for general hunting and recreational use

Consider your primary use case: 1-4x / 1-6x (Low Power Variable Optics): • Close to medium range engagements • CQB, 3-gun competitions, driven hunting • Wide field of view, fast target acquisition 3-9x / 4-12x (Medium Range): • Versatile all-purpose magnification • General hunting, target shooting • Good balance of zoom and field of view 6-24x+ (High Power): • Long-range precision shooting • Benchrest, F-class, long-range hunting • Requires stable shooting position Higher magnification isn't always better - consider field of view and light transmission needs.

Parallax occurs when the reticle and target image are not on the same focal plane. Effects of parallax: • Point of impact shift with eye position changes • Reduced accuracy if not properly adjusted Solutions: • Adjustable Objective (AO) - Front lens adjustment • Side Focus - Convenient turret-mounted adjustment • Fixed Parallax - Set at factory (usually 100 yards) For distances under 100 yards, fixed parallax is often sufficient. For precision long-range shooting, adjustable parallax is recommended.

This is often caused by astigmatism, not a defective sight. Common visual irregularities include: • Cluster of dots or blob appearance • Starbursting (radiating arms from the dot) • Abnormal shapes (oval, line, or comma) • Halo around the dot Quick test: Look at the reticle through your rear iron sight or through a small hole punched in paper. If the dot appears round, the issue is likely your eyes, not the optic. If you're uncertain, contact us - we're happy to help determine if there's an actual defect.

You have several options: • Browse our complete product range on this website • Download our digital catalog from the Resources section • Request a printed catalog via email Contact us at [email protected] with "Catalog Request" in the subject line, and we'll be happy to send you our latest product information.

We pride ourselves on fast response times: • 90% of inquiries answered within 6 hours • All inquiries answered within 24 hours • Live chat available during business hours For urgent matters, call us at +86 138 2864 5646 or use the chat widget on our website.

Guangzhou Hannores Technology Co., Ltd. is located in Guangzhou, Mainland China. We serve customers worldwide, with particular strength in US and European markets. Our products are used in shooting, hunting, military, security, and sports applications globally. Factory visits can be arranged for serious business partners - contact us to schedule.

MOQ varies by product type and order nature: Standard Products: • No MOQ for sample orders • Wholesale typically 10+ units per model Custom/OEM Orders: • 50-200 units depending on level of customization We're flexible and happy to discuss your specific needs. Even for smaller orders, we'll work to find a solution that works for both parties.